Intermittent failures of outbound SMS

Incident Report for AlertOps

Resolved

No SMS failures have been observed since 1:45 PM CT.
Posted Oct 20, 2025 - 16:00 CDT

Monitoring

We are experiencing intermittent delivery of outbound SMS with our provider - Twilio.
This is due to ongoing performance issues with Amazon's AWS service.
Some SMS are going out.
We are continuing to monitor the incident.
Posted Oct 20, 2025 - 12:05 CDT
This incident affected: Notifications Delivery Service.